NetSuite Sync Troubleshooting

On occasion, you may notice that a Sales Order, Work Order, BOM, Transfer Order, or Purchase Order has not synced to DataNinja within the expected 5-10 minute sync period. If you notice this happen, you can run a manual sync to pull the missing item(s). To do so, go to the page in DataNinja where you would usually find the item (Receiving for PO's, Shipping for SO's, Production Plan for WO's, etc.), and click on the "Sync Now" button in the top right. Depending on your company settings, it may not be immediately visible, but will be under the dropdown arrow instead.

After clicking "Sync Now", an aside will open where you will be able to enter either the specific item(s), or select a time range (up to 1 day ago). If entering an order number/BOM name, make sure to hit Enter to add the value to the sync list. Once all necessary selections have been made, click "Get Data".

After the sync has been pushed, wait for a minute and then refresh the page; the order should now show within DataNinja. If you still do not see the order in DataNinja, please reach out to our Support team via chat for assistance.

When Syncing BOM's

When using "Sync Now" for a BOM, enter what is listed in the Name field on the BOM in NetSuite.

What About the Sync Page?

The Sync page, found in DataNinja under the gear icon, Tools, can still be used. The purpose of the "Sync Now" button is for highly filtered syncing, designed to be faster in pulling in the orders/BOM's that you're looking for. If you have a large number of orders that haven't synced from NetSuite to DataNinja and you use the Sync page to pull them all in, the wait time for all of those orders to appear in DataNinja can be longer based on the volume of orders that need to sync. So if there is an urgent need for the order(s), we recommend using the "Sync Now" button for faster results on the specific items that need to be in DataNinja.

Rejected or Scrapped Inventory Status Did Not Sync to NetSuite?

If rejected or scrapped inventory does not appear correctly in NetSuite, review the sequence of events:

• Was the item received in DataNinja?
• Was the receipt completed/closed before the lot status was changed?
• Did NetSuite receive the original inventory receipt?
• Was the rejection/scrap status applied in DataNinja after the receipt was completed?

If the receipt was not completed before the lot was rejected or scrapped, NetSuite may not have had a received inventory record available for the later status update. In this case, review the receipt and lot history in DataNinja before retrying or correcting the sync.